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1.2. Siddhi Clothing, as the Seller, offers the Products on the Website on behalf of the Owner. The "Seller" and the purchasing party, who buys the Products not for professional use but as a consumer ("Consumer"), are collectively referred to as the "Parties."
1.3. The Owner possesses rights to the domain name, trademarks, and copyrights of the Website content but is not a party to these Terms.
1.4. Consumers should communicate with the Seller through the provided Website addresses for any matter related to Product purchases, including claims, requests, or exercise of cancellation rights, by following the Website's procedures or emailing customercare@siddhiclothing.com.
1.5. All purchases are subject to the terms of sale posted on the Website at the time the Consumer places the order.
1.6. The Website facilitates retail sales for Consumers exclusively. Orders from non-Consumers are subject to these Terms with the following exceptions: no right of withdrawal as per Article 10; no Product warranty as per Article 8; the contract does not include consumer-specific legal provisions; and the United Nations Convention on Contracts for the International Sale of Goods does not apply.
1.7. By placing an order, the Consumer consents to receive order confirmations and these Terms by email.
1.8. To purchase from the Website, Consumers must be at least 18 years old and legally capable. The Consumer affirms meeting these criteria.
1.9. The Consumer bears the cost of Internet connectivity to access the Website as per their service provider's rates.
Products and Geographic Availability
2.1. Products are sold with the features and conditions described on the Website and by these Terms, excluding other terms.
2.2. The Seller reserves the right to modify these Terms at any time without prior notification. Changes take effect immediately upon Website publication and apply to sales thereafter.
2.3. Product prices and descriptions are subject to change without notice. Such changes affect orders not yet confirmed. Consumers are advised to verify current prices before ordering.
2.4. The Website is accessible globally, but only users requesting delivery to listed countries may purchase the Products.
Ordering and Contract Conclusion
3.1. Product listings on the Website are an invitation for Consumers to offer to purchase and not a public tender.
3.2. The Consumer's order is a binding offer subject to these Terms. By ordering, the Consumer agrees to these Terms in full. Before purchasing, Consumers should read and approve these Terms, noting withdrawal rights, and then print or save a copy. Consumers are responsible for correcting any personal data errors.
3.3. The Seller accepts the Consumer's order by emailing a confirmation to the provided address, including these Terms and order details. Both parties' orders and these Terms will be stored electronically by the Seller.
3.4. The purchase contract is considered concluded upon the Consumer receiving the Seller's email confirmation.
Product Selection and Ordering Procedure - Pre-orders
4.1. Products can be selected and added to a virtual cart for purchase. Consumers will be required to register or log in to complete the order. Order details, especially delivery addresses, must be confirmed. Consumers will review an order summary, agree to these Terms, and confirm the order. Payment method selection and personal details verification follow.
4.2. If a Product's price appears erroneously low due to a technical issue, Consumers should not complete the order and report the error to customercare@siddhiclothing.com.
4.3. Certain Products, as indicated, may be available for pre-order even if the availability is beyond 90 days from the order date. Pre-orders are placed similarly to regular orders, with full payment authorized at the time of ordering.
Pre-Order Cancellation and Refund Policy
Pre-order transactions allow you to reserve items at Siddhi Clothing prior to their release. Here's what you need to know:
You may cancel your pre-order and request a refund at any point before we ship the product. This aligns with the cancellation process detailed in Article 10.
In the event of a delay beyond the expected availability window, we'll communicate with you and process refunds upon request.
By selecting a pre-order, you acknowledge that the product is not immediately available and agree to the anticipated delivery schedule.
Delivery and Inspection of Products
5.1. Availability and delivery timelines provided on the Siddhi Clothing website serve as a guide and are not guaranteed.
5.2. We aim to adhere to the delivery dates stated on the website and strive to deliver within 30 days following the order date. If a product is unavailable for delivery, we'll inform you and issue a refund as detailed in section 5.3.
5.3. Products are delivered according to the method selected at checkout. Upon receipt, please inspect the order within three days to ensure it's complete and undamaged. Any issues should be reported promptly as per Article 8.
Pricing and Additional Costs
6.1. Prices on Siddhi Clothing's website at the time of your order include standard packaging, VAT, and any indirect duties (when applicable), but do not cover shipping costs.
6.2. The total cost, including shipping, will be clearly displayed before order confirmation.
6.3. When ordering from outside the European Union, be aware that additional customs duties and taxes may apply, which you are responsible for.
6.4. The buyer bears any additional costs related to the delivery of products to non-EU countries.
Payment Methods
7.1. Payments must be made within 10 days of the order confirmation. Your order will be processed once we receive the payment.
7.2. Siddhi Clothing accepts various payment methods, including credit card, Apple Pay, Google Pay, and PayPal. Refer to the payment section on our website for details.
7.3. Credit card transactions are processed through a secure platform, ensuring your data's safety.
Product Guarantee and Defects
8.1. Siddhi Clothing assures product conformity for two years post-delivery. This guarantee does not cover improper use or washing of the product.
8.2. Report any product defects with appropriate documentation and photographs to customercare@siddhiclothing.com.
8.3. Upon defect notification, we will conduct an inspection and provide instructions for returning the product, if applicable.
8.4. If a defect is confirmed, we offer repair, replacement, or other remedies in line with consumer rights.
Refund Process
Refunds are typically issued using the original payment method, unless otherwise requested.
Bank transfers will require you to provide your bank details for processing.
Intellectual Property Rights
11.1. You acknowledge that all intellectual property on the Siddhi Clothing website is the exclusive property of BALTIMORA STUDIO S.r.l and its licensors.
Data Protection
12.1. We value your privacy and use your personal information to fulfill your order and for other consented purposes, in accordance with our Privacy Policy.
Dispute Resolution
14.1. Any disputes arising from your purchase will be governed by Italian law and, when applicable, the laws of your country of residence.
14.2. We endeavor to resolve disputes amicably and offer the RisolviOnline service for mediated resolutions.
14.3. Alternatively, the European Online Dispute Resolution Platform is available for resolving disputes related to online transactions within the EU.
14.4. If disputes cannot be settled through mediation, the courts in your country of residence will have jurisdiction.
